| About Us This web site is owned and operated by Concepts of Peru who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Concepts of Peru 87 Genesta Road London SE18 3EX 020 8855 3282 info@conceptsofperu.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit card processed by the secure sagepay system, we also accept PayPal If you do not wish to pay online we will be happy to take your order over the phone. If you have made a mistake in your order and cannot correct it in the shopping cart, don't panic, contact us and we will correct the mistake. |
| Shipping And Handling Standard Delivery is Free to the UK. Orders will be sent by Royal Mail, usually 2nd Class. We currently only accept online orders from the UK, If you are outside the UK please contact us and we will be happy to take your order over the phone and advise you of the appropriate postal charges. Guranteed next day £2.50 (royal mail), please place order by 3pm for next day service. You can choose a guranteed next day courier service for £6.50, please place order by 1pm for next day service. For either of these options please contact us on any of the numbers below to place your order. We are also happy to ship worldwide, delivery to the EU is £4 and US is £6 please contact us on any of the numbers below to place your order. 020 8855 3282, (Concepts of Peru) 0208 306 3034 or 07505 375 484 (Alpaca Pooch) |
| Delivery Schedule We aim to process your order immediately but please be patient during busy times. |
| Back Orders We try to keep our online shop up to date and aim to only show you products we have in stock, however if we are out of stock of an item you order we will contact you immediatly to advise you offer you an alternative or refund. |
| Tax Charges Prices include VAT at 20% |
| Credit Card Security All credit card payments are processed by SagePay, a totally secure and trusted payment provider. |
| Reaching Us You can email us at any time of the day at info@conceptsofperu.co.uk You can call us during office hours 9am to 5pm Monday to Friday on 020 8855 3282 |
| Privacy Policy Concepts of Peru do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or incorrectly described. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |